As General Manager you will have prime responsibility for developing and executing Sales and operational strategies and capabilities.  Manages cross functional, cross regional and cross business unit teams to design and implement end to end capabilities and strategies based on business plans and objectives.

You will provide strategic direction and management leadership to the Sales, Field Services, Service Desk and Supply Chain operations. Promote the advantage of A&O services to the customer by exceeding customer expectations. Empower and create a motivated, customer-facing support team with the ability to think for themselves within a framework of process controls and clear KPI measurement.

Maximize cash flow through strong cost control and proactive management of purchase order commitments from customers. Ensure smooth implementation of new contracts, implementation of technology/organizational changes and adherence to service level commitments.

The GM has:

• Legal responsibility for the India corporation, ensuring necessary governance and compliance is in place

• Responsibility for developing business opportunities within the geographical region.

The GM must be proficient in supporting multiple stakeholders and providing quick responses and timely follow up to any requests or inquiries.

The GM is expected to be a quick learner and have the natural ability to think on their feet in high pressure situations.

Key Responsibilities

• Operationally manage the Sales, Field Services, Service Desk and Supply Chain functions within the Company

• Provide strategic direction and leadership to direct reports and extended team

• Drive regional revenue and business opportunities to increase Sales for the region or globally through customers based in the region.

• Drive pro-active management to achieve contractual service levels and ongoing continuous improvement across all accounts

• Participate in and provide strategic leadership in business process re-engineering

• Deliver monthly financial results in line with cost centre/P&L targets

• Provide a key point of contact for senior executive level customer interactions regarding the Sales, Supply Chain, Field Services and Service Desk functions

• Lead and support dispute resolution with the customers and suppliers

• Manage external interactions with suppliers, customers, and partners

• Translate the company strategic plans into defined operational plans.

• Support the pre-sales teams in providing and delivering presentations and conducting due diligence tasks for potential customers

• Participate in the Bid Governance and sign-off on solutions in which Field Service and Supply Chain are required

• Provide support in audits and quality assurance processes

• Ensure all direct reports have clear and measurable objectives and that performance is managed in line with company guidelines

• Review the skills, personal development, and training requirements of all team members against the current training and development plan

• Review current management reporting (daily, weekly and monthly)

• Hold regular reviews with all internal key stakeholders

• Arrange regular team communications covering information flow both up and down, ensuring the team understands job needs, new customer information, process improvement and special projects

• Hold start of the day operational status reviews to understand, resourcing issues, workload backlog, escalation, and failed call status etc.

• Develop, inspire, and coach team to realize their full potential

• Manage the relationship with all stakeholders.

Essential Skills & Qualifications

• Charismatic leader with the gravitas to command respect and operate at a senior level internally and externally, with both suppliers and customers

• An ability to provide clear direction and leadership in line with the Company’s strategy for all direct reports

• Proven leadership demonstrating an ability to meet and exceed goals .

• Excellent financial management skills with the ability to identify cost control opportunities, implement cost management programs and deliver with tangible results

• Broad experience of management of large service teams in a distributed working environment

• Proven experience working in complex, matrix managed organizations.

• Diplomatic and highly influential with good negotiation and presentational skills

• Ability to identify and resolve problems, to multi-task and work simultaneously on diverse projects

• Innovative, challenging and creative

• Excellent analytical skills

• Ability to work under pressure and prepared to work extended hours to meet business commitments as necessary

• Good software knowledge of MS Word, Excel, Project, and PowerPoint

• International experience in delivering solutions across multiple countries.

• Language Skills – English and local language skills

ABOUT US:

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.

OUR VALUES:

Our team prides itself on our core values and commitment to doing the basics brilliantly. If you too strive to engage & delight, we would love to hear from you.