As a Field Service Engineer, you will provide onsite technical support across a range of customer environments throughout the South of the UK. The role involves a combination of hardware break-fix, deskside support, hands-and-feet services, and advanced printer/MFP repair. You will be expected to work independently, manage your own schedule effectively, and deliver consistently high service standards.

Key Responsibilities

Hardware Break-Fix & Maintenance

• Diagnose and repair faults on laptops (primarily Lenovo), desktops and AIO devices, and printers/MFPs (including intrusive/advanced repairs)

• Carry out component-level replacements (RAM, SSD, system boards, PSUs, etc.)
  Perform preventative maintenance on IT equipment

Printer & MFP Repair

• Carry out intrusive and diagnostic-level repairs on printers and MFP devices

• Diagnose faults at component/board level (e.g. fusers, rollers, power units, controllers)

• Perform strip-down, repair, and rebuild of devices where required

• This is a mandatory requirement. Applicants without proven experience in intrusive MFP/printer repair will not be considered.

Deskside Support

• Provide onsite end-user support for Windows environments, Microsoft 365 applications, and peripherals

• Support onboarding and offboarding (device builds, swaps, collections)

• Troubleshoot user-reported incidents through to resolution

Hands & Feet Support (Networking & Infrastructure)

• Provide basic networking support including patching and cabling and rack/stack activities

• Assist remote teams with troubleshooting and installations

• Support IT and comms room organisation

Customer Experience

• Deliver a consistently high level of customer service

• Communicate effectively with both technical and non-technical users

• Represent the company professionally at all times

Travel

This is a highly mobile role requiring extensive travel between customer sites. The role will also require site backfill cover at customer locations when needed, including short-term and planned cover assignments. Flexibility for early starts and late finishes will be required to meet business and customer needs.

Required Skills & Experience

• Minimum 3 years field service experience

• Strong experience in IT hardware break-fix, deskside support, and intrusive printer/MFP repair (essential)

• Proven ability to diagnose and repair hardware faults independently

• Solid understanding of Windows OS and Microsoft 365

Essential Requirements

• Full UK Driving Licence (maximum 3 penalty points)

• Willingness to undertake significant travel and driving

• Flexibility to work early starts and late finishes where required

• Ability to work independently with minimal supervision

• Strong time management and organisational skills

• Excellent communication and customer-facing skills

• Must either hold current SC clearance or be eligible and willing to obtain SC clearance

Desirable Skills

• Lenovo or other OEM certifications

• Experience with IMAC (Install, Move, Add, Change) services

• Experience supporting multi-site contracts